Terms and Conditions of Garth House Castle, Cottages and Studio.

1/ Booking Policy

The Apartment, Garth House

Any day booking, 1,2,3,4,5,6,7 plus nights.

Bookings can be made directly with the owner’s [email protected] , [email protected] or booking.com. Any booking made through Booking.com or affiliated Sites please refer to their own Booking Conditions.

2/ Deposit

A booking deposit of 25% (to the nearest pound) of the holiday cost is required to confirm a reservation. Up until that time it is a provisional booking only. All reservations are provisional until confirmed by the owners. At the point of booking the calendar will be blanked out on your proposed days for a period of 3 Days. During this period, the deposit must be received by us, once the deposit has been received then we will confirm the booking via email. If the deposit is not received during this period, then the booking Calendar will be UN blocked and available for others to book.

All payments must be made in £ sterling.

3/ Final Payment

The full balance of the total holiday is payable no later than 2 months before the holiday begins. If the full balance is not paid on time, we reserve the right to cancel the booking, in which case, the deposit will be forfeited.

4/ Payments

If you make a booking directly with the owners, payment of your deposit and balance can be made by direct transfer to the owners’ account. An email will be sent acknowledging payment.

When you make a booking via booking.com or any affiliated companies then please refer to their booking and payment conditions.

5/ Cancellation Policy

We reserve the right to make the following cancellation charges:

More than 2 days prior to arrival date – 50% of the total rental

2 Days before your arrival date – 100% of the total rental

6/ Change of Booking

Any request to change the booking date must be made in writing.

There will be a fee depending on when you wish to make the change, this will depend on your chosen new dates and this charge/cost will be emailed to you within 24 Hours of your notice to change. You will then have 24 Hours to except this charge/cost otherwise your Holiday will fall under our cancellation conditions.

We will not except any date changes within 1 Week of your arrival date.

A transferred booking is from one date to another. If the transfer also involves reducing the length of holiday (e.g., from 1 Week to 3 Days) it will be regarded as a cancellation and will fall under our Holiday Cancellation Conditions.

7/ Services

All charges for gas, electricity and water services are included in the booking price.

8/ Guest Property

We cannot be held responsible for loss or damage to any belongings or for injury sustained by any of our guests during their stay at the Castle, Cottages or Studio.

9/ Right of Entry

We and our agents reserve the right to enter the Castle, Cottages or Studio at any reasonable time.

10/ Check-in/out Times

Guests may check-in between 4pm and 8pm. Special Permission is required from the owners for any arrival after 8pm. We ask that all guests vacate the property by 10am on the day of departure.

11/ Occupancy

The Apartment

The maximum occupancy for The Apartment is 2 people.

12/ Holiday Insurance

We recommend you take out holiday insurance to cover the duration of your stay.

13/ Smoking & Vaping Policy

Smoking and Vaping is not allowed anywhere within the properties. Failure to observe this policy will result in the remainder of the holiday be cancelled without any or part refund.

14/ Pets

Guests need to note that NO pets are allowed.

GARTH HOUSE CASTLE, COTTAGES & STUDIO

Greenfield Lane

Brampton

Cumbria

CA8 1AY

Tel: +44 (0)7799 387165 Email: [email protected] Email: [email protected]